ABSTRACT
Design for Six Sigma (DFSS) is a methodology that can be used to systematically design new products, services, or processes. It embeds the underlying management philosophies and principles and the stretch goal of the Six Sigma DMAIC (De’ne-Measure-Analyze-Improve-Control) methodology. DFSS focuses on designing a product, service, or process right the ’rst time so less time needs to be spent downstream in improving the product, service, or process. We will discuss Design for Six Sigma and the IDDOV (Identify-De’ne-Design-Optimize-Validate) methodology as they relate to product design and service-oriented and transaction-based processes.
