ABSTRACT
The focus of intelligence support systems (ISSs) is on expanded infrastructure requirements of telecommunications service providers (TSPs), which are basically no different from the requirements of operations support systems (OSSs) and business support systems (BSSs). Intelligence plays two principal roles in this area. On one hand, it provides surveillance by collecting information on illegal activities, such as terrorism, criminal activities, fraud, and money laundering, and on the other hand, it provides the basic data that improve the bottom line of TSPs, such as revenue
assurance, business intelligence (BI), and protection against telecommunications fraud. In short, ISSs are software elements or units that interface with, or are subsumed under, billing and ordering systems, provisioning and authentication systems, and outside parties such as law enforcement agencies (LEAs) (Lucas, 2003f).
