ABSTRACT
Beth was right. Attending the lean training class set her work schedule back considerably. The sessions themselves were interesting, and Linda did a good job of keeping the training focused and fun, but the emails kept coming in, multiple meetings had to be rescheduled, and Beth felt guilty about not helping Mo with the problems in the contact center. By the end of the week, she began to wonder whether any of the topics covered in the class could be applied at Global Plumbing Supply. Linda stressed the need for leaders to be “at the gemba” with their employees and for improvement to become a daily habit. Beth just didn’t see how she could squeeze visits to the areas she supervised, daily stand-up meetings, and multiple improvement projects into her packed schedule.
