ABSTRACT
Social process is defined as “the ability to interact with others at work to produce a productive outcome”. Social process can be likened to similar concepts such as “people skills”, “interpersonal skills”, “emotional intelligence”, “soft skills” and perhaps a little unnerving “soft power”. System Leadership is based on the proper use of authority in organisations. It is one of the most important concepts in creating positive organisations. Organisations based on power require a lot of energy to protect one’s turf, gain more turf, manipulate others to act and avoid accountability. The Social Domain consists of all the behaviours and arrangements whereby people work together. Part of that includes the social process skills required to carry out the work of the role and enact the authorities associated with that role. The anxiety about confusing authority with authoritarian has blurred the clarity needed to design the appropriate authority into any role and its proper use in role relationships.
