ABSTRACT
Under normal conditions, all work roles have minimum mental processing requirements, if the work of the role is to be performed successfully. However, individuals who fill those roles may or may not have an ability to match those minimum requirements. There are people in roles with requirements that exceed their mental processing abilities; others are in roles that require less than their full mental processing abilities. Knowledge consists of two categories: the first comprises knowing part (or all) of an accepted body of knowledge, and the second is knowledge that has been self-generated, often described as “experience”. Knowing all or part of a body of knowledge is what we refer to as scientific meaning. Social process skills are those skills that give the ability to observe social behaviour, comprehend the embedded social information and respond in a way that influences subsequent behaviour productively. This element is at the heart of leadership.
