ABSTRACT
This chapter reviews the various definitions, models, and measures of emotional intelligence (EI) in the scholarly literature. It explores the translation of EI from theory to practice in workplace settings. The term "emotional intelligence" first appeared in the psychology literature with the publication of Salovey and Mayer's article titled "Emotional Intelligence". Some scholars have examined the EI literature not in terms of definitional approaches but in terms of models of EI as a construct. Ashkanasy and Daus identified three streams of research on EI models, with each stream associated with its own measurement instruments. Cherniss expanded upon the three-stream identification in previous literature reviews and identified four models that dominate the EI research field. In exploring the scholarly literature that focuses on the role of EI in the workplace, two themes emerge across a variety of industries and workplace settings: EI and leadership ability, and EI and team effectiveness.
