ABSTRACT
This chapter focuses on 2 main types of interviews commonly found in the workplace: employment interviews and appraisal interviews. Both require collection of information to make decisions though the purpose varies. The purpose of an employment interview is to determine the qualifications of a candidate to make employment decisions, while that of an appraisal interview to evaluate the performance of staff members for decisions related to promotion or staff development. As an interviewer, understanding how to structure an employment interview and effective questioning skill is crucial. As an interviewee, understanding the assessment criteria is also critical. After reading the chapter, readers should be able to determine what makes effective interviews and understand how to be a successful interviewer.
