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Agent Customer Services Welcome to our Agents Customer Services page. We have an Agent Account Management team who have overall responsibility for how Taylor and Francis deal with all agents that place orders for journals. Their roles include working with our agents to provide them the best possible service, improving our internal procedures and systems as well as keeping you updated. Shilo and Hannah work with all our agents who currently use the ICEDIS format for orders and renewals. There are many benefits to using EDI, if you would like to know more, please contact Shilo. Shilo De Vries Email: shilo.devries@tandf.co.uk Hannah Cox Email: hannah.cox@tandf.co.uk Ellie works with all agents who currently do not use the ICEDIS format for orders and renewals. Please feel free to contact Ellie if you have any queries. Ellie Farrell Email: eleanor.farrell@tandf.co.uk Helpful links Please use the links below to download a copy of the relevant spreadsheet. These are updated regularly, so please consult these lists before submitting claims and queries.
Claims To submit a claim to our customer services department please go to our claim form. If you have more than one claim to send through please use the spreadsheet as a template and email through to our customer service department. Agent E-Newsletter Download the latest and previous newsletters on our Agent E-Newsletter page. If you wish to be added to our Agents E-Newsletter distribution list , please contact hannah.cox@tandf.co.uk. Agents Discount The Taylor and Francis agent discount policy is based on your turnover as well as set criteria linked to when your payments are received and how you send your orders to us. If you would like more information on our policy please contact your Agent Account Manager. Informaworld Access Access on renewals are automatically carried over to the current year therefore it is not necessary to contact us regarding access, however if there are changes to IP address additions/deletions, change of contact, loss of access and address details, please continue to send these through to our informaworld Support Team. Pricing For provisional pricing details for 2011, please go to our Pricing 2011 page. Should you still wish to order 2010 journals please refer to the pricing on informaworld. Thank you for visiting our Agents Customer Services page. We hope you have found the information helpful. If you have contacted us recently please take the time to fill in our Customer Services Survey to ensure we continually improve the service that we provide. To ensure we continue to provide you with relevant and up to date information, please take the time to complete the following survey. For any other customer queries, please visit the main customer services page or email your Agent Account Manager using the contact details above. |
