chapter  3
10 Pages

Before you assess others, assess yourself

I ran a programme to help managers coach their staff. Like most managers they

were highly pragmatic in their approach. Energy dropped every time a piece of

theory was introduced and rose immediately they had the chance to talk with

each other about real life issues that were impacting on them. Asked to coach

each other to find a way forward, the conversations followed a predictable path:

John would start telling Tim the details of his work issue, which usually

concerned someone they both knew.