chapter  13
36 Pages

Continuous improvement

A systematic approach The most obvious feature of the management practices described in the case studies was the use of performance measurement to drive continuous improvement. In the never-ending quest for improvement in business processes and outcomes, numbers and information should always form the basis for understanding, decisions and actions; and a thorough data gathering, recording and presentation system is essential:

Record data – all processes can and should be measured. – all measurements should be recorded.