chapter  1
18 Pages

Understanding quality

Quality, competitiveness and customers Over the past 25 years, professionals in construction have watched industry leaders in other sectors effectively implement quality-based philosophies to transform their enterprises into market leaders. Yet, in this sector, most companies have struggled to fully understand what the quality movement can offer it. Since the mid-1980s a few leading construction industry organizations around the world have demonstrated how to solve this riddle. This book presents their experiences in the form of a series of case studies in the context of a comprehensive framework for total quality management.