ABSTRACT
When you have read this chapter and carried out the activities, you will be able to:
■ Explain the aims of the selection process. ■ Identify the different methods employed in the selection
process. ■ Understand the purpose, value and drawbacks of the interview. ■ Carry out an interview and review its success. ■ Demonstrate the difference between ability and personality
tests. ■ Assess the value of references and understand the circum-
stances where they may be successful.
