ABSTRACT
Prior to the reissue of the ISO 9000 series in 2001, the majority of organisations wrote their Quality Manuals to show how they met the 20 individual requirements of the 1994 standard. Although this made it easier for the manual’s authors to show the auditors that all of the requirements of the standard had been covered, quite often (especially in a very small business), the manual was of little use to the organisation itself in actually running their own business.
