ABSTRACT
This depends on how much quality management you want and in what areas. The list below is a typical selection of T&D subject areas that encompass TQM:
problem-solving skills
teamworking and team leadership skills
improvement and control tools and techniques
understanding wastage and costs
process control
maintenance
training in quality systems and standards (mandatory for ISO 9000)
training in TQM concepts and principles
customer-care training
communication and information skills
cultural change programme
health, safety and environment training
continuous improvement or kaizen training
training for new skills as a result of job redesign.
