ABSTRACT
When managing an outsourced process, the organization is not simply placing orders for products and checking that the products received comply with the requirements but establishing process objectives and verifying that the supplier has developed a process that is capable of achieving those objectives. The processes should have a capability that enables the organization to avoid checking the outputs. All the rigour applied to the internal processes should be applied to the outsourced process. Data on the performance of these processes, their efficiency and effectiveness should be analysed by the organization and measures put in place to cause improvement action should the outcomes of the process not satisfy the organization’s objectives.
