ABSTRACT
The terms below are those used in this book for which alternative definitions may be provided in ISO 9000. For other terms the reader is directed to ISO 9000.
3 Ms. These are three Japanese words associated with lean production
M1 Muda (Waste) M2 Muri (Overburden) M3 Mura (Unevenness)
5 Why’s. These typically refer to the practice of asking, five times, why a failure has occurred in order to get to the root cause.
