chapter  9
40 Pages

The Framework for Whole-System Change

The framework for whole-system change can be divided into two phases:

Phase 1: Preparation, and

Phase 2: Implementation.

The preparation phase (Figure 9-1) culminates in the definition of a

strategy for the implementation of a whole-system change program and

the identification of the objectives and key performance indicators that

will be used to measure the success of the program.