chapter  12
6 Pages

Integrating Appreciative Inquiry

In Chapter 9, I outlined the basic framework we have developed for

implementing whole system change. In particular, I drew attention to the

importance of values and behaviors.

Based on years of experience of working with individuals and groups,

transformation is seen to happen when people have new, meaningful

conversations they have never had before, either one-on-one or in small

groups. The process of whole-system change creates a number of oppor-

tunities for transformational conversations:

(1) When the leadership group uses the four-whys process to

revisit or develop a new vision, mission and values for the

organization.