ABSTRACT

Now fully revised and in its third edition, this comprehensive best-selling text, Introducing Management: A Development Guide, explains the principles and practice of management and is ideal for both new and existing managers to assist them in their role. The text incorporates the latest innovations in management thinking and reflects the changes within the management standards. This is an essential resource for those undertaking qualifications at S/NVQ at Level 3.


The learning development is clearly structured in each chapter to include:-
Objectives, Insights, Case Studies, Examples, Review Your Learning, Back to Work, allowing the user to check their understanding and apply the concepts and principles to their own work situation.

part |46 pages

Managing in Context

chapter |5 pages

Achieving results

chapter |8 pages

Using resources

chapter |9 pages

Customer focus

chapter |9 pages

Understanding the culture

chapter |13 pages

Understanding the environment

part |79 pages

Providing Direction

chapter |11 pages

Developing professionally

chapter |19 pages

Principles of effective communication

chapter |15 pages

Communicating at work

chapter |15 pages

Leading and delegating

chapter |9 pages

Motivating

part |63 pages

People and Performance

chapter |12 pages

Managing teams

chapter |11 pages

Improving performance

chapter |7 pages

Discipline and grievance

chapter |10 pages

Managing change

chapter |13 pages

Solving problems and making decisions

chapter |8 pages

Recruiting to the team

part |66 pages

Effective Resource Management

chapter |8 pages

Changing inputs into outputs

chapter |16 pages

Information management

chapter |13 pages

Preparing and using budgets

part |54 pages

Focusing on Results

chapter |19 pages

Planning, organizing and controlling work

chapter |8 pages

Meeting customer needs

chapter |12 pages

Managing the work environment

chapter |13 pages

Continuous improvement