ABSTRACT
In the preceding chapter, some common issues related to personnel and teams were covered. Here we focus on methods and tools and how the work is performed. The types and nature of IT-related methods and tools have changed over the years. Yet experience has shown that many of the same problems remain. Many of the issues mentioned here were uncovered in 1980 in research carried out for software maintenance (see Lientz, B.P. and E.B. Swanson, Software Maintenance Management, Reading, Mass.: Addison-Wesley, 1980).
