ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

chapter 1|1 pages

Introduction

chapter 2|2 pages

What is a team?

chapter 3|4 pages

Many kinds of work team

chapter 4|3 pages

Comparing work teams

chapter 5|3 pages

The needs of people in teams

chapter 6|5 pages

The responsibilities of people in teams

chapter 7|2 pages

Summary

chapter 1|7 pages

Introduction

chapter 3|6 pages

The roles people play

chapter 4|2 pages

Group norms

chapter 5|5 pages

Why do teams sometimes fail?

chapter 6|2 pages

Summary

chapter 1|5 pages

Introduction

chapter 3|4 pages

Building your team

chapter 4|4 pages

Cohesiveness

chapter 5|4 pages

Developing your team

chapter 6|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 4|2 pages

External relationships

chapter 6|3 pages

Relationships and organizational culture

chapter 7|2 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|2 pages

Behaviour breeds behaviour

chapter 3|5 pages

Personal qualities

chapter 4|7 pages

Interpersonal skills

chapter 5|2 pages

Emotional intelligence

chapter 7|5 pages

Confidentiality

chapter 8|2 pages

Summary

chapter 1|3 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|2 pages

Work-based assignment

chapter 1|5 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|4 pages

Answers to self-assessment questions

chapter 5|3 pages

Answers to activities

chapter 7|3 pages

Certificate