ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

chapter Session A|40 pages

Quality and customers

chapter Session B|14 pages

Towards total quality

chapter Session C|22 pages

Practical steps to quality

chapter |6 pages

Performance checks

chapter |15 pages

Reflect and review