ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

chapter |26 pages

Session A

External forces for change

chapter |38 pages

Session B

Continuous improvement and change

chapter |25 pages

Session C

Preparing for change

chapter |4 pages

Performance checks

chapter |13 pages

Reflect and review