chapter  8
44 Pages

Retention—Part 2: Teamwork

Being a “good team player” consistently ranks as one of the most important skills

employers around the world look for in candidates. While there is consensus on

the need to be “good team players,” people coming from different cultural back-

grounds often have very different ideas of what that means. Most people learn

how to operate within teams by osmosis; few take courses on that topic. As a

result, major issues often arise when culturally different people work together

on the same team, because they assume that all teams operate according to the

set of unwritten rules with which they are familiar. When team members come

from different cultural backgrounds, this implicit assumption often leads to

team breakdowns. This chapter examines some of the dynamics that may lead

to such breakdowns.