ABSTRACT
The focus of this book is on management issues facing airport operators. These operators vary considerably in their ownership, management structure and style, degree of autonomy, and funding. Typically, the actual airport operators themselves only provide a small proportion of an airport’s facilities and services. The rest of these activities will be undertaken by airlines, handling agents, government bodies, concessionaires, and other specialist organizations. The way in which operators choose to provide the diverse range of airport facilities can have a major impact on their economic and operational performance and on their relationship with their customers.
