ABSTRACT
Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.
The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation.
This book addresses:
* how time management and personal effectiveness can be improved through better use of email.
* how to develop and implement an email best practice policy for the organization.
* how email can be used constructively to support customer relationship management and knowledge management
TABLE OF CONTENTS
part |96 pages
Managing your email before it manages you
chapter |13 pages
Taking control of your inbox
chapter |17 pages
What your inbox says about you
chapter |17 pages
Email IT fitness
chapter |9 pages
Assessing your email IT fitness
chapter |16 pages
Boosting your email IT fitness
chapter |14 pages
Auditing your inbox
chapter |8 pages
Managing stress in the email office
part |62 pages
You and your team in the email office
chapter |14 pages
Two people, one inbox: working with your PA
chapter |14 pages
Communicating in the email office
chapter |8 pages
Email on the move: a necessity or an option?
chapter |22 pages
Ways to access your email on the move
part |67 pages
The corporate perspective