chapter  5
Activity trap 2: responding to demands
Pages 3

If you do enjoy crises, have you thought about the consequences of crises on the team and on the organization?

Aysen is a team leader in a busy supermarket, in charge of a workteam of 14 shop assistants. Aysen is responsible to the store manager, Margaret. She is also supposed to liaise with the deputy store manager, Kolfi, on staffing details, stocks and customer information.