chapter  9
10 Pages


The chapter will begin by looking at the history of travel technology and the way it has developed, before going on to focus on some of the various front and back office travel agency systems on the market. It will also focus on the role of viewdata and global distribution systems, or GDSs. By the end of the chapter, you should have an understanding about the role of technology in the travel industry and how it can help you to do your job better and more efficiently.