chapter  12
15 Pages


Introduction There are many different types of travel agency. An agency may be one of a large chain of travel agencies owned by one company, often known as a ‘multiple’, such as Lunn Poly, Going Places, Thomas Cook, etc. There are also independent travel agencies that form a consortium; truly independent agencies; hypermarkets (usually owned by a multiple); agencies working on a franchise basis, and so on. A travel agency may offer every service, or specialise in a certain type of business.