Skills required to work in a travel agency We are going to discuss the skills required to work in a travel agency, and generally when dealing with the public. In this situation life can be fun, stimulating, varied and even exciting – or it can be frustrating, tedious, emotional and a disaster! Which is it to be? Life being what it is, it will probably be a bit of both. With training and the right outlook on life, however, we should enjoy more of the former than the latter!