chapter  1
14 Pages

What is Six Sigma?

Six Sigma is the most important initiative General Electric has ever taken

Jack Welch

Six Sigma in perspective Six Sigma focuses on establishing world-class business-performance benchmarks and on providing an organizational structure and road-map by which these can be realized. This is achieved mainly on a project-by-project team basis, using a workforce trained in performance-enhancement methodology, within a receptive company culture and perpetuating infrastructure. Although particularly relevant to the enhancing of value of products and services from a customer perspective, Six Sigma is also directly applicable to improving the efficiency and effectiveness of all processes, tasks and transactions within any organization. Projects are thus chosen and driven on the basis of their relevance to increased customer satisfaction and their effect on business-performance enhancement through gap analysis, namely, prior quantitative measurement of existing performance and comparison with that desired.