chapter  5
48 Pages

What competencies are required to drive Six Sigma?

What is meant by competency? Competency is defined as the key knowledge, skills, abilities, behaviours and other characteristics needed to perform specific tasks.

Six Sigma demands the empowerment of people in an organization. Empowerment is one thing. Making it work to achieve a given objective is another. Prior to the empowering of people in an organization, to perform any new task in a satisfactory manner, three necessary personal requisites need to be satisfied. We have to ensure that they acquire the appropriate knowledge, nurture the correct attitude and develop the necessary skills.