ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 2|2 pages

What do we mean by ‘a problem’?

chapter 3|2 pages

Problems foreseen and unforeseen

chapter 4|2 pages

The six stages of problem-solving

chapter 5|3 pages

Stage 1: recognizing the problem

chapter 6|3 pages

Stage 2: accept ownership of the problem

chapter 7|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|8 pages

Stage 3: understand the problem

chapter 4|11 pages

Analyse the problem

chapter 5|8 pages

Other aids to understanding a problem

chapter 6|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|6 pages

What is a solution?

chapter 4|5 pages

Identify possible solutions

chapter 5|8 pages

Some solutions are better than others

chapter 6|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|3 pages

Stage 5: implementing the solution

chapter 3|5 pages

Stage 6: monitoring and evaluation

chapter 4|3 pages

Looking back

chapter 5|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|3 pages

Work-based assignment

chapter 1|3 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|2 pages

Extensions

chapter 4|2 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to activities

chapter 6|1 pages

Answers to the quick quiz

chapter 7|2 pages

Certificate