ABSTRACT
For successful SPC there must be an uncompromising commitment to quality, which must start with the most senior management and flow down through the organization. It is essential to set down a quality policy for implementation through a documented management system. Careful consideration must be given to this system as it forms the backbone of the quality skeleton. The objective of the system is to cause improvement of products and services through reduction of variation in the processes. The focus of the whole workforce from top to bottom should be on the processes. This approach makes it possible to control variation and, more importantly, to prevent nonconforming products and services, whilst steadily improving standards.
