ABSTRACT
This chapter considers the final proposition, which is set out below. It covers an important topic: ‘evaluating training’ and ‘assessing learning’ were both identified in the research outlined in Chapter 5 (p. 97) as significant challenges facing people development professionals. We will describe some important work in progress, but offer less firm conclusions or recommendations than in other parts of the book. As a profession, our ideas on measuring value have left much to be desired. There have, however, been exceptions and some excellent work is starting to emerge; much of this is built round an understanding of how stakeholders perceive the value that learning brings to the organization. Proposition
It is important to demonstrate the value to be derived from people development activities, but traditional hierarchical training evaluation may not be the most appropriate method.
