chapter  1
20 Pages

The central premise

Fifteen years ago, we extended our family with the addition of a cat. My wife comes from rural Norfolk, in the East of England, and the cat was born in her home village of Little Snoring. The cat, then a tiny kitten, had lived in a barn; faced with a cat flap in a terraced house in London, she did not know what to do. She looked quizzically at me, my wife and my sons. After an interval my elder son said: ‘OK Dad, what are you going to do now? Are you going to bring back a flip chart from work and draw a diagram? Are you going to go through yourself to demonstrate? Or are you going to borrow the firm’s video camera, push the cat through the flap, play the recording and ask the cat what three things it could have done better?’