chapter  9
27 Pages

Systems: Generating Capabilities

The fourth core organizational capability in the conductive organization is systems-the assembly of all horizontal and vertical processes across the organization that enable it to implement its strategy (see Figure 9.1). We use the term system to mean a connected arrangement of elements that make a whole. Its use is compared with physical systems like the solar system or an ecosystem, or in the context of the human body, the circulatory system or nervous system. The use of systems in an organizational context is not limited to a focus on computer systems.