chapter  10
23 Pages

A New Leadership Agenda for the Conductive Organization

Leadership sits at the center of the organizational capability model for the conductive organization (see Figure 10.1). It triggers the dynamic tensions needed to keep the four key organizational capabilities calibrated to the customer. It synchronizes strategy, systems, structure, and culture-keeps them evolving to meet changing customer requirements. Leadership determines the bandwidth of knowledge flow, providing a catalyst for others to exercise their responsibilities, encouraging self-initiation, trust, interdependence, and partnering across the organization.