chapter  3
18 Pages

The Knowledge Capital Model

In order to remain viable, an organization has to create value and grow its financial performance on a sustainable basis. In the knowledge era, our belief is that the best way to attain breakthrough performance is by building a conductive organization where sustainable financial capital growth is based on the organization’s ability to grow its customer capital. And customer capital generation requires that the organization’s structural and human capital are fully aligned to value creation at the customer interface.