On-site Event Planning: Servicing the Event
After reviewing the hotel’s accounting department established policies, the scheduled group most likely has submitted the necessary documents for direct billing or credit approval months in advance. In this chapter, we discuss the use of the group master account, incidentals, extension of guest credit, suggested payment schedule, and gratuities. For a hotel facility to improve its marketing and servicing of conventions, it is important that each function is reviewed after it is held. This chapter discusses the importance of servicing the group during the events and the subsequent follow-up evaluation process.