ABSTRACT
Many of you, I feel sure, will have turned to this chapter with the hope of finding an easy solution as to how to measure the success of HR when working as Business Partners. Yet interestingly, in all the research which took place for this book, very few of the organisations we spoke to were taking any active steps at all to measure their effectiveness, beyond evaluating the delivery of specific projects. So do you need to bother measuring your impact? And if so, how do you go about doing it?
