chapter  5
38 Pages

A Knowledge Model for Personal Situation-Handling

People are required to act in all kinds of situations — large and small. Whenever changes are needed, they will be achieved through actions. Actions are required even in simple situations to keep balance when walking, purchase food for dinner, copy a letter, write a business report, close a sale, deal with customer problems, create new products, and so on. The actions that are required depend upon the situation, its context and objectives, the person’s understanding of the situation, and the person’s capabilities. Actions always require energy or resources to be implemented. Energy may be physical energy or mental energy — at a psychological cost. Resources may be financial or physical assets or personal, organizational, or societal resources such as time, attention, or other intangible assets. To handle the situation, action is always required.