ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 2|2 pages

The meaning of quality

chapter 3|5 pages

Ensuring quality

chapter 4|1 pages

Total quality management

chapter 5|5 pages

Achieving quality at team level

chapter 6|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|1 pages

Types of standards

chapter 3|4 pages

BE EN ISO 9000:2000

chapter 4|4 pages

Quality management system

chapter 5|7 pages

Management responsibility

chapter 6|5 pages

Resource management

chapter 7|9 pages

Product realization

chapter 8|8 pages

Measurement analysis and improvement

chapter 9|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|11 pages

The distribution of data

chapter 4|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|5 pages

Acceptable quality level (AQL)

chapter 4|13 pages

Control limits

chapter 5|5 pages

Applying the techniques

chapter 6|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|2 pages

Work-based assignment

chapter 1|3 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|4 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to activities

chapter 6|1 pages

Answers to the quick quiz

chapter 7|2 pages

Certificate