ABSTRACT

Answer 1 Processing typically involves: categorising and sorting the data under meaningful headings; calculating totals, sub-totals, percentages and so on; and summarising and drawing conclusions.

Answer 2

Answer 3 The mnemonic is A.C.C.U.R.A.T.E. which stands for:

A Accurate C Complete C Clear U User-targeted R Relevant A Authoritative T Timely E Economic

Answer 4 There are many examples. We’ve put them into general categories but you may have been more specific:

information sent out to others, such as letters, invoices, statements, brochures, price lists, promotional material, orders, cheques;

formal information flowing around the organization such as e-mails, memos, notices on notice boards, minutes of meetings, internal reports, business plans;

information required to operate internal systems such as job cards, system as a whole;

rule books, operational manuals, technical drawings, procedural guidelines, lists of approved suppliers, policy documents, and reports on incidents, disputes and other issues that have arisen in the past;

personnel records; informal communications between managers and their workteams.