ABSTRACT
The behaviour of individuals in work organizations – the causes, benefits, difficulties and changes in behaviour
The learning and developmental process of individuals and how this can be harnessed in the workplace for mutual benefit
The nature of work, attitudes to work, new patterns of work and the changing nature of the psychological contract
The causes of stress and its symptoms, prevention and elimination in the workplace How issues of quality and ethics impact on the workplace and work systems The sources, types and applications of power in the workplace The methods of influence and conflict resolution in the workplace The importance, systems, methods, techniques and skills associated with recruitment and
selection Motivational theories and their effective practical application, particularly in respect of
job design The sources and types, acquisition, practice and development of leadership, and the
distinguishing of leadership with management and How performance can be improved, managed and rewarded, as well as poor performance
improved and managed effectively.
