ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 3|4 pages

The process of learning

chapter 4|4 pages

Learning styles

chapter 5|1 pages

Barriers to successful learning

chapter 6|4 pages

Methods of learning

chapter 7|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|1 pages

Your role in the training process

chapter 4|6 pages

Structure of a training session

chapter 5|12 pages

Training methods

chapter 6|4 pages

Dealing with problems

chapter 7|4 pages

Assessment

chapter 8|6 pages

Methods of assessment

chapter 9|4 pages

Giving feedback

chapter 10|4 pages

Evaluation techniques

chapter 11|4 pages

Keeping records

chapter 12|2 pages

Summary

chapter 1|2 pages

Introduction

chapter 3|1 pages

Why coach?

chapter 4|1 pages

Three golden rules

chapter 5|7 pages

The process

chapter 6|2 pages

Keeping records

chapter 7|1 pages

Summary

chapter 1|2 pages

Introduction

chapter 3|5 pages

Counselling

chapter 4|1 pages

Professional help

chapter 5|3 pages

Mentoring

chapter 6|2 pages

Confidentiality

chapter 7|1 pages

Summary

chapter 1|3 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|1 pages

Work-based assignment

chapter 1|5 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to quick quiz

chapter 6|2 pages

Certificate