chapter  6
14 Pages

Knowledge Workers

The knowledge economy has placed our attention on the human being-where it belongs! It is not information nor is it digital technology, it is individuals-how they create knowledge, share it with one another and put it into use to add value. Now we know that people are important, as is how they are organized in structures to optimize learning as individuals and as organizations. But the real architectural issue may not be a matter of expertise, skills, or know-how; it may be a matter of psychology, how they are motivated to innovate2.