chapter  10
15 Pages

Systems That Support Integrated Knowledge and Risk Management

Information technology (IT) is now at the heart of the modern corporation, and those companies that have established truly effective knowledge and risk management (KRM) frameworks have usually employed several IT systems to help them capture, distribute, analyze, and record relevant information as part of a broader knowledge management program. Those systems usually are a combination of several common platforms found in most modern companies:

• The organization’s intranet for communication • Access for employees to the Internet and the Web for external

information • Knowledge management systems for identifying company

experts and decision makers and providing them with necessary information and contacts

• A central database structure for storing and retrieving documents and data

• Decision-support systems • Multiple specialist systems and databases for risk and incident

management • Environmental health and safety (EHS)–compliance

systems

• Customer service and customer resource management (CRM) systems

Each of these systems is important in an integrated KRM approach, and most are already available in one form or another in stage two companies. A company can truly begin to manage its risk in the most effective way only when these systems are used as part of a KRM approach.