chapter  12
20 Pages

E-business: the future

This final chapter looks at the future prospects for e-business. First, though, the chapter outlines the characteristics of the three distinct phases that e-business has been through during the decade 1995 to 2005. Next, there follows a review of the performance of e-business and e-commerce during that period. The chapter concludes with a discussion on the likely future prospects for e-business from the perspective of organisations and customers.