chapter  4
Grievance and disciplinary procedures
Pages 30

Do you know how the grievance process works in your organisation? Do you know how it is linked to individual motivation and performance? Can you differentiate between when a grievance is best managed at an informal level and when to apply the formal organisational procedure? In this theme we address what grievances are, grievance handling, how a generic grievance process operates and the impact of grievances on individuals and teams.